FAQs

Listed below are some frequently asked questions. If you have any other query, please write to us at websales@harrisonsmalayalam.com. We'll be glad to be of assistance.

PAYMENTS | ORDER PLACING | VIEW CART | SHIPPING | MULTIPLE SHIPPING | CONTACT US | KNOWN PROBLEMS


Is it safe to buy on Harrisonsmalayalam.com?

Yes, Harrisonsmalayalam.com payment gateway is empowered by HDFC Bank India & is certified by VeriSign Inc., USA, the premier Site Security Certification Company in the world, for security of transactions. We use the latest technology to protect your credit card information. Your credit card information is completely encrypted and is used only for authorization and authentication purposes.

Your order will be placed using SSL (Secure Sockets Layer) encryption. SSL is the Internet standard for secure transactions and is used by the largest and most respected websites for securing their e-commerce transactions. The most popular browsers (including Microsoft Internet Explorer and Netscape Navigator) are automatically able to use SSL security.




How do I pay?

Harrisonsmalayalam.com currently allows you to pay through the HDFC Bank payment gateway.

Mode of Payment

Harrisonsmalayalam.com currently allows you to use Visa or MasterCard Debit/Credit card.

A. If I am a customer in India?

You pay in Indian Rupee and the cost is inclusive of delivery anywhere in India.

B. If I am a customer in India and want to ship the product to another country?

You pay in Indian Rupee the price mentioned in the site plus the delivery charges in Indian Rupee which will be displayed in the page previous to the payment page.

C. If I am a customer placing an order from another country for delivery in India?

You pay the Dollar price mentioned in the site .The delivery charges is inclusive.

D. If I am a customer outside India and want to deliver the product outside India?

You pay the Dollar price mentioned in the site .The delivery charges is inclusive.

How soon can I expect delivery of my Product?

We will ship out your product within 3 working days from the date of payment clearance.
In India the product would be delivered by DTDC. Consignment Note number will be mailed to you.
Any Place outside India would be delivered by UPS. Consignment Note number will be mailed to you and can be monitored on UPS website.

Are there any taxes applicable?

For shipments within India the rates displayed on the site are inclusive of all taxes, shipping and handling charges.

For shipping outside India: - Taxes & Duties applicable in the country of destination will have to be paid by the customer to the courier company.



How do I order?

Choose your product and add them to your cart by clicking on ''Add to CART'' button/icon.
To buy more items use ‘Buy some more’ button.
Accept terms and conditions.
Fill in billing information.
Provide one or more shipping address.
Preview and confirm order.
Pay via HDFC payment gateway using Visa or MasterCard Debit/Credit card.

Once I have added the products to the cart, do I have to buy it?

No. You can also review and edit your order until you press the ‘Confirm order’ button. But once you confirm your order and fill the online credit card payment form, order stands confirmed.

What if the power goes off while I am shopping?

If your order is successful you will receive an order confirmation email from Harrisonsmalayalam.com

Is there a minimum value for order?

Yes, the minimum order value in INR is INR 100/- and in USD is USD 2/-.

Is there a maximum value for order?

Yes, the maximum order value in INR is INR 80,000/- and in USD is USD 2,500/-.



What is View Cart?

This is basically your order summary page. It appears only after you add any product to the cart. Here, you can view the products that you have ordered, make multiple copies of Order. You can also go back to add a new Product.

Can I edit my Shipping and Billing Information?

You can change shipping address information by clicking on the reset button before you confirm the order.



How will I receive my orders?

Once your orders and payments are fully processed, we pack your Product for shipping. This is done with special care, so that you receive your order in perfect condition. You will receive your order by courier at the address/addresses submitted by you while filling up the online order form.

What is Shipping Address?

The address where you want the shipment to be made is called the Shipping Address.

How do I track my order?

Your deliveries outside India can be monitored via UPS website. Deliveries in India can be traced by sending us email queries to our email id websales@harrisonsmalayalam.com.



How do I ship to Multiple Locations?

You can fill in multiple shipping addresses by clicking on ‘Add more shipping address’ button.

How do I get billed?

Order quantity will get multiplied by the number of shipping address and the total amount is calculated. If discounts are applicable the same will get reduced from the final bill. If shipping charges are applicable the same will get added to the final bill.



CONTACT US

How do I contact Harrisonsmalayalam Limited?

Our contact address is:
Mr. Shaji Thomas Philip
Harrisons Malayalam Limited
P.B. No. 502
Bristow Road
Willingdon Island
Cochin-682003
India
Phone Number - 91-484-2668023
Mobile Number - 91-9447775558

KNOWN PROBLEMS

No known problems